Shipping policy

Shipping Policy

Last updated: 8 September 2026

This policy explains how we deliver digital and physical orders. If you have any questions, email us at hello@printhedz.com.

Digital resources and 3D files
Digital resources and 3D files are delivered electronically. After your purchase is complete, you will be able to download your files or receive access details by email. There is no delivery charge for digital items. If you have not received access shortly after ordering, please check your inbox and spam folder, then contact us.

Physical products
We currently ship physical products within the United Kingdom. Delivery costs, where they apply, are shown at checkout before you pay.

Some physical items, including hardware and filament, are dispatched directly by our suppliers on our behalf. This means items in the same order may arrive separately, and delivery times can vary depending on the supplier.

Delivery estimates are given as a guide and are not guaranteed. We will let you know if we expect a significant delay. Where tracking is available, we will share it with you.

School deliveries
We are happy to deliver to school addresses. Please make sure someone is available to receive and check the delivery, particularly for hardware.

International orders
We do not currently ship outside the United Kingdom. If you are an international school interested in PrintHedz, please contact us at hello@printhedz.com.

Questions
For any delivery questions, email us at hello@printhedz.com.